Delete your account

In the app (the fastest way)

1. Open nzuuno and sign in.
2. Go to Profile, then Security.
3. Tap Delete account and confirm.

Can't get into the app?

Email us from the address on your account, or tell us the phone number you signed up with, and we'll delete it for you. We'll reply to confirm it's really you before we do anything, so nobody else can delete your account.

We process requests within 30 days, usually much sooner.

What we delete

• Your profile: name, email, phone number, city, date of birth and preferences.
• Your saved places and your device's notification token.
• Your sign-in, so you can no longer log in with it.

What we keep, and why

Booking and payment records stay, because we need them for accounting, tax, and settling any dispute. After deletion they are no longer connected to a live account. If you posted something public, such as a review, tell us and we'll remove it too.

When we can't delete it yet

We can't delete an account while money is still moving: a booking in progress, a refund not yet paid, or money in a partner balance. Once that's finished or withdrawn, deletion goes through. If you're a Partner with live listings, contact us and we'll close them first.

Questions

Write to support@nzuuno.com. See also our Privacy Policy. Zues Technologies Limited, the company that operates nzuuno.