Support
How can we help?
Email us and a real person will reply. Tell us what happened and the phone number or email on your nzuuno account, and we can look into it faster.
Talk to the nzuuno team
Bookings, payments, refunds, your account, or listing your business.
Common questions
Where is my money after I pay?
Your payment is held safely by nzuuno, not paid straight to whoever you booked. It is released to them once you have had your night, trip or session. If something goes wrong, a real person looks at it.
How do I cancel a booking or get a refund?
Open My Bookings in the app and cancel there. How much is refunded depends on how much notice you give, and the schedule is shown before you pay. Event tickets can't be cancelled by the buyer, but you are refunded if the organiser cancels the event or changes its date, time or place.
I paid, but my booking isn't showing
Give it a minute and pull down to refresh My Bookings. If it still isn't there, email us the phone number you paid with and the time of the payment, and we will find it.
How do I delete my account?
In the app, go to Profile, then Security, then Delete account. You can also follow the steps on our delete account page.
I run a business. How do I list it?
Venues, event organisers, performing artistes, travel companies, gyms and cinemas list and manage everything from the partner portal at portal.nzuuno.com, in a browser, with no app download. To be told when we open to new partners, join the founding partner list on nzuuno.com.
How do I report a listing or a person?
Use the report option on the listing in the app, or email us with a link or the name of the listing and what is wrong.
nzuuno is operated by Zues Technologies Limited, a private limited company registered in Uganda (registration no. 80041112004087), based in Entebbe.
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